Laboratory for Information and Decision Systems (LIDS) student Sarah Cen remembers the lecture that sent her down the track to an upstream question.

At a talk on ethical artificial intelligence, the speaker brought up a variation on the famous trolley problem, which outlines a philosophical choice between two undesirable outcomes.

The speaker’s scenario: Say a self-driving car is traveling down a narrow alley with an elderly woman walking on one side and a small child on the other, and no way to thread between both without a fatality. Who should the car hit?

Then the speaker said: Let’s take a step back. Is this the question we should even be asking?

That’s when things clicked for Cen. Instead of considering the point of impact, a self-driving car could have avoided choosing between two bad outcomes by making a decision earlier on — the speaker pointed out that, when entering the alley, the car could have determined that the space was narrow and slowed to a speed that would keep everyone safe.

Recognizing that today’s AI safety approaches often resemble the trolley problem, focusing on downstream regulation such as liability after someone is left with no good choices, Cen wondered: What if we could design better upstream and downstream safeguards to such problems? This question has informed much of Cen’s work.

“Engineering systems are not divorced from the social systems on which they intervene,” Cen says. Ignoring this fact risks creating tools that fail to be useful when deployed or, more worryingly, that are harmful.

Cen arrived at LIDS in 2018 via a slightly roundabout route. She first got a taste for research during her undergraduate degree at Princeton University, where she majored in mechanical engineering. For her master’s degree, she changed course, working on radar solutions in mobile robotics (primarily for self-driving cars) at Oxford University. There, she developed an interest in AI algorithms, curious about when and why they misbehave. So, she came to MIT and LIDS for her doctoral research, working with Professor Devavrat Shah in the Department of Electrical Engineering and Computer Science, for a stronger theoretical grounding in information systems.

Auditing social media algorithms

Together with Shah and other collaborators, Cen has worked on a wide range of projects during her time at LIDS, many of which tie directly to her interest in the interactions between humans and computational systems. In one such project, Cen studies options for regulating social media. Her recent work provides a method for translating human-readable regulations into implementable audits.

To get a sense of what this means, suppose that regulators require that any public health content — for example, on vaccines — not be vastly different for politically left- and right-leaning users. How should auditors check that a social media platform complies with this regulation? Can a platform be made to comply with the regulation without damaging its bottom line? And how does compliance affect the actual content that users do see?

Designing an auditing procedure is difficult in large part because there are so many stakeholders when it comes to social media. Auditors have to inspect the algorithm without accessing sensitive user data. They also have to work around tricky trade secrets, which can prevent them from getting a close look at the very algorithm that they are auditing because these algorithms are legally protected. Other considerations come into play as well, such as balancing the removal of misinformation with the protection of free speech.

To meet these challenges, Cen and Shah developed an auditing procedure that does not need more than black-box access to the social media algorithm (which respects trade secrets), does not remove content (which avoids issues of censorship), and does not require access to users (which preserves users’ privacy).

In their design process, the team also analyzed the properties of their auditing procedure, finding that it ensures a desirable property they call decision robustness. As good news for the platform, they show that a platform can pass the audit without sacrificing profits. Interestingly, they also found the audit naturally incentivizes the platform to show users diverse content, which is known to help reduce the spread of misinformation, counteract echo chambers, and more.

Who gets good outcomes and who gets bad ones?

In another line of research, Cen looks at whether people can receive good long-term outcomes when they not only compete for resources, but also don’t know upfront what resources are best for them.

Some platforms, such as job-search platforms or ride-sharing apps, are part of what is called a matching market, which uses an algorithm to match one set of individuals (such as workers or riders) with another (such as employers or drivers). In many cases, individuals have matching preferences that they learn through trial and error. In labor markets, for example, workers learn their preferences about what kinds of jobs they want, and employers learn their preferences about the qualifications they seek from workers.

But learning can be disrupted by competition. If workers with a particular background are repeatedly denied jobs in tech because of high competition for tech jobs, for instance, they may never get the knowledge they need to make an informed decision about whether they want to work in tech. Similarly, tech employers may never see and learn what these workers could do if they were hired.

Cen’s work examines this interaction between learning and competition, studying whether it is possible for individuals on both sides of the matching market to walk away happy.

Modeling such matching markets, Cen and Shah found that it is indeed possible to get to a stable outcome (workers aren’t incentivized to leave the matching market), with low regret (workers are happy with their long-term outcomes), fairness (happiness is evenly distributed), and high social welfare.

Interestingly, it’s not obvious that it’s possible to get stability, low regret, fairness, and high social welfare simultaneously.  So another important aspect of the research was uncovering when it is possible to achieve all four criteria at once and exploring the implications of those conditions.

What is the effect of X on Y?

For the next few years, though, Cen plans to work on a new project, studying how to quantify the effect of an action X on an outcome Y when it’s expensive — or impossible — to measure this effect, focusing in particular on systems that have complex social behaviors.

For instance, when Covid-19 cases surged in the pandemic, many cities had to decide what restrictions to adopt, such as mask mandates, business closures, or stay-home orders. They had to act fast and balance public health with community and business needs, public spending, and a host of other considerations.

Typically, in order to estimate the effect of restrictions on the rate of infection, one might compare the rates of infection in areas that underwent different interventions. If one county has a mask mandate while its neighboring county does not, one might think comparing the counties’ infection rates would reveal the effectiveness of mask mandates. 

But of course, no county exists in a vacuum. If, for instance, people from both counties gather to watch a football game in the maskless county every week, people from both counties mix. These complex interactions matter, and Sarah plans to study questions of cause and effect in such settings.

“We’re interested in how decisions or interventions affect an outcome of interest, such as how criminal justice reform affects incarceration rates or how an ad campaign might change the public’s behaviors,” Cen says.

Cen has also applied the principles of promoting inclusivity to her work in the MIT community.

As one of three co-presidents of the Graduate Women in MIT EECS student group, she helped organize the inaugural GW6 research summit featuring the research of women graduate students — not only to showcase positive role models to students, but also to highlight the many successful graduate women at MIT who are not to be underestimated.

Whether in computing or in the community, a system taking steps to address bias is one that enjoys legitimacy and trust, Cen says. “Accountability, legitimacy, trust — these principles play crucial roles in society and, ultimately, will determine which systems endure with time.”