Brands and retail organizations face the constant challenge of delivering seamless customer experiences across all selling channels – from ecommerce, mobile and social to in-store and call centers. With the objective of exceeding customer expectations and revenue goals, organizations must efficiently deliver the right tools at the right time to their retail associates.

This on-demand session focuses on how CPG/retail and luxury brands can provide continuous improvements to their customer experiences using Dynamics 365 Commerce as an integrated platform solution, including D365 Finance and Supply Chain, Retail Point-of-Sale and Call Center. We also review how to strategically roadmap your implementation planning phases to optimize your customer experiences and priorities while minimizing downstream inefficiencies.

Presenter: Ivan Cole, Managing Director, Mazars Microsoft practice and visionary architect of the Mazars US Innovation Center. www.mazars.us/music